These Terms govern your access to and use of Unite (UI, APIs, connectors/add-ons, documentation, and related websites). The following are incorporated by reference:

Order of precedence for processing: If there is any conflict about Customer Data processing, Section 4A controls.

You are the controller/business for Customer Data, and Statfinity acts as your processor/service provider. We process Customer Data only to provide, secure, and support the Service and as described in these Terms, our Privacy & Security Policy, and Section 4A.

Unite moves data between the platforms you authorize (sources) and the destinations you choose. Availability, data models, rate limits, and terms of Third-party Platforms are outside our control. You must maintain your accounts, permissions, and compliance with their terms. We are not liable for their outages, changes, or fees.

We grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your internal business purposes (agencies may use it for clients but remain responsible).

We may rate-limit, throttle, or suspend use that exceeds plan limits or threatens service stability.

We implement appropriate safeguards (encryption in transit/at rest, RBAC/least-privilege, SSO/MFA options, logging/monitoring, vulnerability management, backups/DR). You control your workspace security (e.g., SSO/MFA, roles, IP allow-listing) and remain responsible for the security of your destinations (e.g., BigQuery, Snowflake).

To deliver the Service we use vetted subprocessors (currently including Amazon Web Services (AWS), Google Cloud Platform (GCP), Stripe, and Google Workspace/Gmail).

Trials and Free Tiers: We offer trial periods and free tiers to let you explore Unite risk-free. These are provided “as is” and without any service level guarantees.

Transition to Paid Plan: If you add a payment method during your trial, you will not be charged until the trial period expires. Once the trial expires and your first payment is processed, your use of the Service is governed by these Terms and our Refund Policy, including the 14-day "New Customer Satisfaction" window.

Betas & AI: Previews, betas, and any AI-powered features are provided "as is," may change or end at any time, and are excluded from SLAs or credits. Supplemental terms may apply to these specific features.

We use commercially reasonable efforts to keep the Service available and performant. Planned maintenance may occur; we’ll try to provide prior notice when practicable. Support is provided per your plan/order form.

The Service and related materials are owned by Statfinity and its licensors. No rights are granted except as expressly stated. We may use feedback you provide to improve the Service, without obligation and without misusing your confidential information.

Each party may receive confidential information from the other. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to bound personnel/contractors or as required by law.

Customer Data (processor role): Upon termination or your written request, we will return or delete Customer Data in our possession within 30 days, and purge backups within ~90 days, unless a longer retention is legally required. Operational security logs are typically retained ~30 days (configurable per plan/region); short-lived encrypted caches/queues exist only to ensure delivery.

Controller data (our records): Account, billing, contract, support, and audit records that we maintain as a controller may be retained for up to 10 years (or longer if required by law) for tax, accounting, compliance, and dispute-resolution purposes. This controller-data retention does not apply to your Customer Data.

We warrant that we will provide the Service in a professional and workmanlike manner. Otherwise, the Service is provided “as is” and “as available,” without warranties of any kind (express, implied, statutory, or otherwise), including merchantability, fitness for a particular purpose, non-infringement, or accuracy/availability of Third-party Platform data. We do not warrant uninterrupted or error-free operation, except as provided in our Refund Policy regarding documented service failures exceeding 48 hours.

By Statfinity: We will defend and indemnify you against third-party claims alleging that the Service, as provided by us and used according to these Terms, directly infringes a third party’s copyright or trademark. If such a claim arises, we may (at our option) procure rights, modify/replace the Service to be non-infringing, or terminate the affected feature. If we terminate a feature under this section, we will provide a pro-rata refund of any prepaid fees for the remaining term, consistent with our Refund Policy. This section does not apply to claims arising from your modifications, combinations with non-Statfinity products, or use in breach of these Terms.

By Customer: You will defend and indemnify Statfinity against claims, losses, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer Data; (b) your use of the Service in violation of law or these Terms; (c) your Third-party Platforms or instructions; or (d) your gross negligence or willful misconduct.

To the maximum extent permitted by law:

These limits do not apply to breach of confidentiality, violation of a party’s IP rights, or each party’s indemnification obligations.

We may update the Service and these Terms from time to time. If a change is material, we’ll provide reasonable notice (e.g., in-product banner or email to admins). Updated Terms take effect when posted (or on a stated later date). Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of India. The parties submit to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India, and waive objections to venue or forum non conveniens there. The U.N. Convention on Contracts for the International Sale of Goods does not apply.

Legal notices to Statfinity: shantanu@statfinity.com and by post to:

We will send notices to the email address associated with your account (or your billing/legal contact, if specified). Electronic communications (e.g., service emails or in-product notices) constitute notice.

You may not assign these Terms without our prior written consent, except to an affiliate or in connection with a merger, acquisition, or sale of substantially all assets, provided the assignee agrees to be bound by these Terms. We may assign these Terms upon notice.

Neither party is liable for delays or failures due to events beyond reasonable control (e.g., natural disasters, war, terrorism, labor actions, government actions, Internet or cloud provider failures).

These Terms, together with any order forms and the documents incorporated by reference, constitute the entire agreement and supersede prior agreements on this subject. If any provision is unenforceable, it will be modified to the minimum extent necessary, and the remainder will remain in effect.

Order of precedence: Order Form → Section 4A (processing terms) → these Terms → referenced policies.